faq

Did you come to our country?

Yes, we provide worldwide service. Usually, after the payment is confirmed. Processing time is 3-7 business days, and delivery takes 15-25 business days, depending on the country/region.

Note: Sometimes our warehouse is overcrowded. Therefore, processing may take 4-10 days.

Can I get a tracking number?

You will receive an email upon sending the watch. An email with a tracking number and URL is used to track your shipment. We ship via EMS or other shipping methods. And you will receive your eye as soon as possible.

What if my order is not correct? What should I do?

1. If you entered an incorrect address, You can contact our customer service to fix it.

2. If you choose the wrong watch or the wrong size, contact our customer service.

Tips: Don't hesitate to contact our customer service within three days of your order. If the goods are exported, You should be responsible.

How fast is the charging time?

After we confirm the payment, we will process your order within 3-7 business days and then ship it via EMS / other express companies Delivery to your door takes 15-25 days (USA). The delivery time to other countries is yours for customer support service.

What is your return policy?

After receiving the product within 30 days, if you are not satisfied, contact customer service for a refund. (Proof is never used)

Refund procedure: Contact Customer Service and request a return address.

After we receive the goods and inspect them, if the watch is brand new, never worn, we will process the refund immediately, and it takes 8-20 days for the refund to be credited to your card.

What if I do not receive the watch?

If your package has not yet arrived (if stored at customs or lost), you can contact customer service for a refund or resend.

How do I track my order?

After sending the package by email, we will send you a tracking number by mail. Alternatively, you can contact customer service for tracking information.

How do I place an order?

1.order on site
2. Provide the product link or picture of the watch you want. We will calculate the price and provide Western Union account information for the transfer.
Tip: After payment, Please provide your shipping address and MTCN number so that we can process your order soon. Any questions, contact us.